Frequently Asked Questions

📮 Shipping & Delivery

Q: How long does shipping take?

We process all orders within 24 business hours. Delivery typically takes 5-12 business days, depending on your location.

Q: How can I track my order?

Once your payment is confirmed, you’ll receive a tracking link via email and SMS. If you don’t see it, check your spam folder or contact us at qedstore13@gmail.com.

🔌 Products & Warranty

Q: Do your products come with a warranty?

Yes! All products are covered by a 12-month warranty against manufacturing defects. Contact us with photos/videos of the issue to activate it.

Q: Can I test the product before committing?

We offer a 7-day risk-free trial from the delivery date. If you’re not satisfied, return it for free (see our Return Policy for details).

💳 Payments & Security

Q: What payment methods do you accept?

We accept credit cards (up to 12 installments), PayPal, and other secure payment options. All transactions are encrypted for your safety.

Q: Is my purchase secure?

Absolutely. We use SSL encryption and advanced fraud detection systems. Your payment is only released to us after your order is confirmed.

🔄 Returns & Exchanges

Q: How do I return a product?

Follow the step-by-step guide in our Return Policy. We promise a simple process and friendly support!

Q: Who pays for return shipping?

We cover return shipping costs for defective items or errors on our part. For returns due to change of mind, a flat fee of $10 applies (via prepaid return label).